Courtesy of Laura Jamison, Jamison Consulting, jamisonconsulting.com
“Hi, how are you?” is an insincere greeting at best. I recommend that each team member have a different greeting. The person at the front desk can say, “Welcome. It’s nice to meet you.” The assistant can say, “Welcome back!” or “We’re glad you’re here.” The dentist should know the initial concern or remember something about the patient and say, “Welcome. I know you’re here because you are in pain. We are going to do something about that.” or “How was your vacation this summer?” See how often you say, “Hi, how are you?” You’ll understand the value of this tip within a day.